Terms of Service
This website is operated by FlexUK. Throughout the site, the terms "we", "us" and "our" refer to FlexUK. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our fitness equipment or site for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
When you browse our catalogue of foam rollers, massage balls, resistance bands, yoga mats, and mobility accessories, you are entering a commercial agreement with FlexUK. You confirm that you are legally old enough to make purchases in your region and that you will not misuse the website, our product images, or our written guides.
Our stretching equipment and myofascial release tools are designed for personal fitness and post workout recovery. If you have specific concerns about whether a knee support sleeve, back support cushion, or peanut massage ball is suitable for your routine, contact us before placing an order.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.
FlexUK may decline an order or account if we suspect fraudulent activity, repeated returns without cause, or misuse of our stretching and recovery guides.
Account details and order notes travel across public networks. Payment card data is always encrypted. We do not store full card numbers on our servers.
You agree not to scrape product data, duplicate our foam rolling exercise guides, or impersonate FlexUK staff in any channel.
Accuracy and Completeness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.
Dimensions, density, and material descriptions for foam rollers, massage balls, and resistance bands are provided in good faith but may vary between production batches. If a precise tolerance matters for your training setup, email [email protected] before ordering.
Our stretching for beginners and foam rolling exercises content is educational. Adjust intensity to your own fitness level and stop any movement that feels wrong for your body.
Listed prices and stock levels for knee braces, back support cushions, and pilates mats may change between page loads. The checkout summary is the confirmed source of the final charge.
Modifications to the Service and Prices
Prices for our stretching and MFR products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
If a foam roller, yoga mat, or set of fitness bands is repriced after you view it, the amount shown at checkout is the one that applies to your order. We do not honour previous display prices once a product page has been updated.
If a mobility tool — such as a specific knee support sleeve or gentle fitness equipment line — is discontinued, we may remove the listing without prior notice. Existing orders for confirmed stock will still be fulfilled.
Products and Billing
Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order.
- Quantity caps on high-demand items like textured muscle massage rollers and peanut massage balls.
- Cancellation of orders that fail address verification or show mismatched billing details.
- Refusal of bulk purchases that appear intended for resale rather than personal muscle recovery use.
- Returns and exchanges handled under the same process regardless of product category — from stretching mats to joint mobility equipment.
Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the UK courts.
All purchases of stretching equipment, MFR tools, and mobility accessories from flexuk.co.uk fall under UK consumer and contract law, regardless of where the buyer is located at the time of order.
If a dispute cannot be resolved through direct contact with our Borehamwood team, UK courts hold exclusive jurisdiction. We encourage reaching out by email or phone before pursuing formal action.
Other policies that govern your visit
These Terms work alongside our privacy and cookie documents. If a section in one policy seems to conflict with another, the most specific document takes precedence for that topic.
Contact our team directly
If any clause in this document is unclear, or you need confirmation before ordering foam rollers, massage balls, or mobility tools for seniors, reach out and we will respond during working hours.